Helpie FAQ

Frequently Asked Questions

  • Can I use my subscription on multiple devices?

    Please pay attention that 1 subscription can be installed on multiple devices, however you can watch only on 1 device at a time. Also note that “Additional connection” means a different line, not multi-connections on the same line. Diablo Pro service can only be used on one device since it works only with MAC address.

  • Do I have to use a VPN?

    A VPN (Virtual Private Network) is a service that encrypts and routes your internet traffic through a server located in a different country or region. This can help with IPTV streaming by masking your internet activity from your ISP (Internet Service Provider) and preventing them from throttling or slowing down your internet connection. When ISPs detect high bandwidth usage, such as streaming IPTV, they may limit your connection speed, causing buffering or interruptions in your streaming.

    When you use a VPN, your internet traffic is encrypted and routed through a different server, making it difficult for your ISP to identify and limit your bandwidth usage. As a result, you can enjoy smoother and uninterrupted IPTV streaming without buffering.

    In contrast, when you stream services like YouTube, the video is delivered via a Content Delivery Network (CDN), which is a distributed network of servers that are geographically closer to you. This means that the video is delivered more quickly, and buffering is less likely to occur.

    In summary, a VPN can help with IPTV streaming by masking your internet activity and preventing your ISP from limiting your bandwidth usage. While buffering may still occur with IPTV, a VPN can help reduce the likelihood of interruptions and provide a smoother streaming experience.

  • I’m getting buffering / freezings frequently. Why is this happening?

    When you watch IPTV, your internet speed is important, but it’s not the only thing that matters. Your internet service provider (ISP) might slow down your internet speed for IPTV, which can make the video stop and start (buffer).

    This can happen because IPTV uses a lot of internet bandwidth, which can make it hard for your ISP to manage their network. To fix this, some ISPs slow down IPTV streams to reduce the amount of bandwidth they use.

    To avoid this, you can use a VPN. A VPN makes your internet connection private and makes it look like you’re connecting to the internet from a different place. This can help you avoid ISP throttling and keep your IPTV streaming smooth.

    But not all VPNs are equal. Some VPNs use bad internet connections, which can make your streaming worse. Others might be used for bad things, which can cause problems for everyone who uses them. So, it’s important to use a good VPN that uses good internet connections and is safe to use.

    Overall, your internet speed and your ISP can both affect your IPTV streaming. To get the best experience, make sure you consider both of these factors and use a good VPN.

  • Which payment options does EdgeTv support?

    We accept E-Transfer, Bitcoin and Credit Card.

  • Guide (epg) not loading

    If the EPG is not loading in your app, there could be several reasons for this, including a memory issue. Memory issues can occur when the app is using more memory than is available on the device. This can cause the app to crash or the guide to become unresponsive. To resolve this issue, you can try the following steps:

    1. Restart the app: Close the app and reopen it to see if that resolves the issue.
    2. Restart the device: Sometimes restarting the device can resolve memory issues.
    3. Clear cache and data: Clearing cache and data can free up memory and resolve the issue. On most devices, you can do this by going to the settings app, selecting “Apps” or “Application Manager,” finding the EPG app, and then selecting “Clear cache” and “Clear data.”
    4. Uninstall and reinstall the app: Uninstalling and reinstalling the app can also resolve memory issues.

    If none of these troubleshooting steps resolve the issue, you may want to try a different app. Note that doing so will delete any favourites you have in place.